I got an IVR service provider called Super receptionist (www.superreceptionist.in) from Google. It’s a part of Knowlarity Telephony Solutions (www.knowlarity.com).
I contacted them through enquiry form on their website & soon I got a call from their side.. It was Sachin Verma (Sales Manager) who enquired about our requirement then he began with his explanation part & finally convinces me to take a Rs 20,000 package as per our requirement, after asking for the best price he offered me Rs 18,000.
Yet, before making settlement I asked him for any trial.. He set it up very good demonstration on call & ended up being outlining myself with regards to Superreceptionist’s features online, & he provided me with the total specifics of program they will be going to be supplying us & when it comes to the actual inbound telephone calls I evidently mentioned him that I currently have my Hotline(elegant number) with hunting facility & I need IVR on the same.. He misdirected me technically & had been try and convince me for that transaction by declaring likely to selection for that concern.
I made a payment through online money transfer to Knowlarity Communications Pvt. Ltd., after confirming the order he forwarded me a list of numbers to select one from them for SR number..
Again, I pointed him that I already have a number on which I want IVR service.. Then he gave me false explanations.
After 2-3 days of payment he finally delivered me Audio Recording of my company for our callers. In that mail he mentioned that my INCOMING NUMBER is SR number (a mobile number).. & when I enquired him about that he said.. “Yes, you can divert all your Landline calls to our SR number” then all calls will be recorded..
I thought its okay.
But when I ask for calls divert facility to my Landline service provider there I came to know that I will be charged for INCOMING calls too…
What the HECK!
Then I contacted Mr. Sachin & explain him the whole scenario again he tried to miss guide me by offering some fancy mobile numbers which are of around Rs 2000 – 5000.
Finally, I asked him for Refund there he rudely said I won’t get ANY refund.
Superreceptionist & knowlarity are not reliable; they are simply playing marketing games with our money! So, please be aware of such scams.
We are not using this service they are cheating on their customers.